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Information
Products: 12644
Categories: 489
Prices: Australian Dollars
Terms & Conditions

Please note that by signing up to a Games Empire Pty Limited account, you agree that you have read, understand, and accept the terms and conditions described below: 

Games Empire endevours to make all pricing, availability and product information correct. We reserve the right to correct any mistakes in product information, availability and pricing. On the rare occasion that products are not in stock we will contact you by e-mail regarding any delays.

Payment Methods

PayPal - PayPal is a highly reputable secure online payment method, if you have a PayPal account just login and pay normally.
If you do not have a PayPal account and would like to pay by Visa or Mastercard, select PayPal and on the first PayPal page select: "Do not have a PayPal Account" more detailed instructions are here.

Direct Deposit - If you would like to directly deposit funds from your Bank, select Direct Deposit during the check out process, print the following instruction page and then transfer the money to us. Once we have verified the payment in our Bank Account we will ship the order.
Please email us: sales@gamesempire.com.au if you require any help. ( Payment is selected during the check out process. )

Direct Deposit payment must be made within 3 business days.

All products that have the "Add to Basket" button are in stock and can be purchased online or instore. Only products that have "pre-order" or "special order" in their title are not currently in stock and have a delay time in their description.


Shipping

Orders are a flat fee of $8.99 shipped by Australia post eParcel Insured which has tracking, we use insured Post only to fully cover you and ourselves against loss & damage. 

Games Empire reserves the right to contact you regarding an additional shipping charge, where the actual shipping amount we pay is exceedingly high.

Games Empire may also need to contact you regarding an additional shipping charge when we have products that are on sale, and the actual shipping charge is 50% or higher than the amount you have paid.


   Where you see this image in a product information description there is an additional shipping amount payable if you are having it sent to one of the states listed beside the image. The extra amount payable will be listed next to this image.
You will be contacted for the additional charge unless you add the listed amount to your inital purchase payment. The additional charge will not automatically be added to your shopping cart.

 We currently only ship to Australia.

Customer Shipping Address

Please note that we ship to the "Shipping Information" entered into our website NOT the address entered into PayPal, if the two addresses differ please send us an email with the address you would like the order shipped to. Please do not enter a different address into paypal expecting it to be the shipping address as it will not be! If you have any doubts at all please email your order ID & shipping address to us.

Customer Delivery Instructions

Please note that as we use eParcel we need a signature on delivery and therefore cannot instruct the driver to leave the parcel on the doorstep etc. as this voids our cover against loss or damage. If you are not home the parcel will be delivered to your nearest Australia Post office instead where it will be kept safely awaiting your pickup. We apologize for any inconvenience caused but this protects both Games Empire and the customer.

Magic the Gatheriing Buy a Box Promo

Due to Wizards of the Coast terms & conditions the Buy a Promo can only be given away to customers picking up or purchasing instore.

Shipping - Pre-Orders

Please note that Pre-Orders are sent on the products release date. The whole order is sent together, so any non pre-order items that you want before the release date have to be made as a separate order. If you have already ordered and would like your non pre-order items sent earlier, we require a second shipping payment

Pick up from Store

If you wish to pick up from the store you must complete your order, selecting "Pick up from Store" as your shipping method. Games Empire will e-mail you to inform you when your order is ready for collection. We reserve the right to ask to see & copy details of your drivers licence as proof of identity.

Orders will be returned to stock if either payment or collection has not occurred within 7 days of the order being made.

Faulty Items

 Please do not send items back without prior authorisation from Games Empire Pty Limited.

After contacting us at sales@gamesempire.com.au we will inform you of our procedure to fix the issue. Most manufactures will send out replacement missing or damaged components directly to you.

Note: Postage to or from Games Empire Pty Limited is at the customers expense.

Returns

We exchange any purchase within 14 days as long as the product is, unopened, in its original undamaged state and is in its original packaging, including plastic shrink wrap. Any returns are at the discretion of Games Empire Pty Limited. 

If you wish to return an item you must contact us before doing so: sales@gamesempire.com.au

Items returned by post need to have postage paid by the customer, items shipped by reply paid post or with collection charges owing will not be accepted.

If you request a full refund as a change of mind and payment is done by PayPal we reserve the right to hold the 50 cent non refundable portion.

Please note refunds for change of mind will not include a shipping refund and is at the discretion of Games Empire Pty Limited. 

Change of mind returns also incur a restocking fee of 10% of the purchas price.

Wrong Address Returns

If Australia Post returns your parcel because the address was wrong or incomplete or you did not pick up your parcel from the Post Office if you were carded (not home and a card was left), then we are charged a $10 fee which we reserve the right to pass on to you. Likewise if you would like the parcel resent we reserve the right to charge you the actual shipping not the flat $8.99. You can instead opt for a refund of the products minus the $10 return fee from Australia Post.

Pre Order Items

Items that have "Pre Order" in their title are not in stock yet and allow you to reserve a copy before it arrives to avoid missing out. The Product description will state an estimated arrival time. The product states that it is "in stock" so that it can be ordered, however Pre Order items are not currently in stock.

Special Order Items

Special Order items are not kept in store and allow you to order a wider range of items. The Product description will state an estimated arrival time. The product states that it is "in stock" so that it can be ordered, however Special Order items are not currently in stock.

Please Note: 

Our website is designed for use with desktop & laptop computers. Please don't use mobiles to make orders.